Service Desk Support Technician with Security Clearance
Service Desk Support Technician Overview MicroTech is seeking a Tier I Service Desk Support Technician to support our customer at the Pentagon who conducts public information, internal information, community relations, information training, and audiovisual matters.
The successful candidate will have demonstrable technical capabilities to support the requirements outlined below.
ResponsibilitiesManage responses to calls from users, resolve problems, answer questions, and provide support for the mission applications, systems, software, and hardware.
Coordinate with the Enterprise Service Desk to provide oversight on the Install and configuration of new peripherals, such as optical scanners, printers and portable computing devices, and related devices needed to accomplish the mission.
Coordinate with the Enterprise Service Desk to manage the migration/upgrade of desktop.
Participate in the enterprise change control board (CCB).
Ensure requirements are being met by JSP.
Escalate JSP service concerns as required.
Provide ad-hoc user training in a classroom and/or one-on-one setting in the use of the customer applications and prepare instructions, guides and other supporting documentation review, maintain and update mission support operations SOPs.
Prepare instructions, procedures and guides for end user consumption.
Maintain and update IT asset inventory as equipment and software changes occur.
Coordinate network/server outages and JSP- related work with customers and send broadcast messages regarding IT-related events.
Adhere to JSP and DISA certification requirements for privileged accounts and to access test and development.
Designated as the component Trusted Agent.
Coordinate with the customer, security manager and other organizations on SIPRNET token requests and PIN resets.
Track and submit USB exceptions.
Develops and maintains images for commercial internet standalone desktops.
Follows policies and guidance outlined in the GIG waiver and maintains the associated management plan.
Troubleshoots all issues associated with standalone machines and any associated integrated hardware and software (e.
g.
digital wall, Wi-Fi,etc.
).
Support the execution strategies for security management that applies with DISA's Security Technical Implementation Guides and Enterprise scanning and patching.
QualificationsHigh School Diploma and relevant experience.
Associate/bachelor's degree preferred.
DoD Secret clearance required.
Solid background in helpdesk supportMust have good problem solving and critical reasoning skills.
Good interpersonal communications, both oral and written Recommended Skills Wireless Networks Network Installation Services Networking Hardware Network Router Networking Cables Modems Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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open('/interstitial?jobdid=j3m5yg77ndk4331pfmn', 'ExternalApply-j3m5yg77ndk4331pfmn'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate will have demonstrable technical capabilities to support the requirements outlined below.
ResponsibilitiesManage responses to calls from users, resolve problems, answer questions, and provide support for the mission applications, systems, software, and hardware.
Coordinate with the Enterprise Service Desk to provide oversight on the Install and configuration of new peripherals, such as optical scanners, printers and portable computing devices, and related devices needed to accomplish the mission.
Coordinate with the Enterprise Service Desk to manage the migration/upgrade of desktop.
Participate in the enterprise change control board (CCB).
Ensure requirements are being met by JSP.
Escalate JSP service concerns as required.
Provide ad-hoc user training in a classroom and/or one-on-one setting in the use of the customer applications and prepare instructions, guides and other supporting documentation review, maintain and update mission support operations SOPs.
Prepare instructions, procedures and guides for end user consumption.
Maintain and update IT asset inventory as equipment and software changes occur.
Coordinate network/server outages and JSP- related work with customers and send broadcast messages regarding IT-related events.
Adhere to JSP and DISA certification requirements for privileged accounts and to access test and development.
Designated as the component Trusted Agent.
Coordinate with the customer, security manager and other organizations on SIPRNET token requests and PIN resets.
Track and submit USB exceptions.
Develops and maintains images for commercial internet standalone desktops.
Follows policies and guidance outlined in the GIG waiver and maintains the associated management plan.
Troubleshoots all issues associated with standalone machines and any associated integrated hardware and software (e.
g.
digital wall, Wi-Fi,etc.
).
Support the execution strategies for security management that applies with DISA's Security Technical Implementation Guides and Enterprise scanning and patching.
QualificationsHigh School Diploma and relevant experience.
Associate/bachelor's degree preferred.
DoD Secret clearance required.
Solid background in helpdesk supportMust have good problem solving and critical reasoning skills.
Good interpersonal communications, both oral and written Recommended Skills Wireless Networks Network Installation Services Networking Hardware Network Router Networking Cables Modems Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3m5yg77ndk4331pfmn', 'ExternalApply-j3m5yg77ndk4331pfmn'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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